Sunday, September 2, 2012

My Learnings of POM in 10 min video

Given below is a youtube link that has my learnings from POM in a 10 min video.

10 min video on POM lessons

Motto of a NITIE Student: Aaj ki Roti ...Aaj hi Kamaana

Think and Reflect - Socho Becho. Becho Seekho. Seekho Socho.

Study of Organisation Structure of Dabur India Ltd.


A little about Dabur

Dabur India Limited is the 4th  largest FMCG Company in India.

Revenues of over US$1  Billion (Rs 5,283 Crore).

Market Capitalisation of US$4 Billion (Rs 20,000 Crore).

Presence in over 60 countries across the globe.

India's largest Ayurvedic medicine manufacturer.

Origin and History


Name has been derived from Daktar Burman.

Company born in a small Calcutta pharmacy, where Dr. S.K. Burman, a physician tucked away in Bengal in 1884.

His mission was to provide effective and affordable cure for ordinary people in far- flung villages.

Dr. Burman expanded his operations by setting up a manufacturing plant for mass production of formulations in 1896.

Dabur entered the specialised area of nature-based Ayurvedic medicines, for which standardised drugs were not available in the market.

Establishment of research laboratories in 1919.

New manufacturing units at Narendrapur and Daburgram.

Products spreads to other states like Bihar and the North-East in 1920. 

Dabur computerized its operations in 1957. Its Dant Manjan and digestive tablets were widely accepted as 
well.

Dabur enters into a joint venture with Agrolimen of Spain in order to manufacture and market confectionery items in India in 1992.

Developments in 1990-2000

Dabur’s IPO in 1994 which was 21 times oversubscribed.

Dabur further divided its business into three separate groups:

Health Care Products Division

Family Products Division

Dabur Ayurvedic Specialties Limited

In 1998, Dabur handed over the operations to professionals. 

Dabur achieved its highest-ever sales figure of Rs 1166.5 crore in 2000-01.

Vision
Dedicated to the health and well being of every household

Mission

To maximize shareholders’ value , by offering superior quality nature based products, that contribute in improving consumers’ life in personal care, health care and foods.

Products Range


Category
Products
Hair Oil
Vatika, Amla, Sarso
(Anmol coconut)
Shampoo
Vatika heena conditioning, root-strengthening
Anmol-natural shine, silky
Baby & Skin Care
Vatika fairness, Gulabari, Vatika fairness face pack
Janmaghutti, Olive oil, Gripewater, Dabur lal tel
Digestive
Hajmola range, Hingoli, Pudin hara
Health Supplements
Chyawanprash, chyawanshakti, Dabur Honey, Glucose, Honitus cough syrup
Oral Care
Babool (rural market), Meswak (unani method), promise, Lal paste, Binaca, Promise
Home Care
Odomos, Odonil, Odopic, Sanifresh

COLLABORATIONS/SUBSIDIARIES

Dabur Foods Limited : 100% subsidiaries (taking care of all the food products)
Dabur Nepal Limited: Wholly owned subsidiary in collaboration with DRF
Dabur Egypt Limited: Wholly owned subsidiary
Dabur Oncology Limited : Wholly owned subsidiary
Dabur Overseas Limited: Owned subsidiary.
Dabur International Limited : Subsidiary (not yet commenced business)

ASSOCIATE COMPANIES OF DABUR INDIA LTD

REROCK LIMITED.
BRITISH HEALTH PRODUC'TS LIMITED.
NORTHERN AROMATICS LIMITED.
BURMAN LABORATORIES LIMITED.
DABON INTERNATIONAL LIMITED.
MAXCARE INTERNATIONAL LIMITED.
PRECISE LABORATORIES LIMITED

LEVEL STRUCTURE OF ORGANISATION

Vice President
General Manager 
Deputy General Manager 
Senior Manager 
Manager 
Assistant Manager 
Officer 
Assistant Officer 
Supervisor/Chemist
Senior Mechanic/Senior Assistant
Mechanic/Junior Chemist
Junior Mechanic
Workers

References:
Dabur company website: www.dabur.com
Wikipedia : http://en.wikipedia.org/wiki/Dabur
Moneycontrol : www.moneycontrol/news/dabur

Disclaimer:All information/materials have been gathered using publicly available information.

Saturday, August 25, 2012

Theory of Scientific Management

The theory of Scientific Management was given by Frederick Winslow Taylor (1856-1915). He is also known as the 'father of scientific management'. 

What is Scientific Management?

Scientific Management or Taylorism was a scientific method which was used to optimize the way in which tasks were performed thus improving the labor productivity. 

One of Taylor’s philosophy was “ In the past man must has been first. In the future, the system must be first.

The General Concept of Scientific Management 


  • Develop a standard method for performing a task and train workers to use these methods.Managers developed precise procedures based each organizational task
  • Provide workers with the proper tools needed to work. 
  • Selected employees were chosen for specific tasks . Workers that were stronger both mentally and physically were assigned specific tasks
  • Wage incentive were provided when output was increased . Employees were motivated to increase their output with the use of additional benefits.

Fundamental principles of Scientific Management


  • Replacing “ rules of thumbs” with science 
  • Obtaining harmony in group action, rather than discord 
  • Achieving cooperation of human beings, rather than chaotic individualism 
  • Working for maximum output , rather than restricted output. 
  • Developing all workers to the fullest extent possible for their own and their company’s highest prosperity .

Features of the scientific management


 


  •  Reorganization of supervision 
    •  Separation of planning and execution 
    •  Functional foremanship  - different experts to supervise  different jobs
  • Job analysis 
    • Time study
    • Motion study 
    • Fatigue study 
  • Standardization 
  • Scientific selection and training 
  • Differential payment and incentive scheme 
  • Economy 
  • Intimate friendly co-operation between management and workers.

Sunday, July 22, 2012

Three Monks, No Water

The Three Monk No Water story is a famous chinese story. Based on an old Chinese saying, “three monks, no water,” this story teaches a gentle, humorous lesson about responsibility. Three monks allow personal pride to interfere with the performance of daily tasks, each believing that the other two should be the ones to go downhill to fetch water. When a fire breaks out, however, they understand how silly they’ve been and work together to save the temple. The video link is here:

http://www.youtube.com/watch?v=A_V4PnqIkUc

Read this only when you have watched the video else the lessons will not be that effective as it was in my case.

Synergy

The three monk story tells us something about synergy. But the question is what is synergy?


Wikipedia says that Synergy is two or more things functioning together to produce a result not independently obtainable. The term synergy comes from the Greek word synergia συνεργία from synergosσυνεργός, meaning "working together". In short when two or more people come together to do a thing wonderfully and to an extent better than they individually can, that is synergy. Mathematically 1+1 = 2 . All know this. but this still not the best you can get from 1 and 1. When synergy takes over then 1+1>2 comes into reality. It is my role as pragmatist manager to ensure that synergy is created where teamwork is involved. Leader should be able to inspire people to work together in sync with the objectives as well as complementing one another. In the three monk story the end highlights the importance and the effectiveness of synergy. When they three decide to distribute and delegate the work among themselves they do better work. 

Creative Problem Solving

When face to face with the problem of drawing water from the lake that is quite far off from the monastery the monks devise new methods. Initially the first monk starts to travel the distance on his own to get water. But it turns out to be tiring for him. When the second monk joins him, both of them go out together to get water and through mutual understanding they come to implementing a better plan of tying the bucket to the mid of the pole that they were using to fetch water. But creative solutions become mediocre in no time. This becomes clear when the two monks have a quarrel while carrying out the job. Even in real life disputes between the participants can lead to work getting stalled.The Challenge is – To apply every time, all the time “Ever Creative Mind” in solving the stock of
problems is the principle applicable here for managers. When the monks do this they get the results immediately. This way they were working more efficiently than before as they conserve more energy. But the actual creativity comes out when three delegate the work between themselves as well as when they upgrade to a totally new solution of using pulley and bucket to fetch water.

Thus the lesson that i drew here was that to be a successful and effective manager i need to :

  • Learn Problem solving through practice
  • Need to develop the art and science of developing solution
  • Solutions need to be drawn keeping in mind the constraints that are there
Creative Problem Solving Process

We can see in the picture here that creative problem solving is a cyclical process. The first stage is exploration of the challenge. The steps involved are -
Objective Finding - Identify Goal, Wish or Challenge
Fact Finding - Gather Data
Problem Finding - Clarify the Problem

The second stage is Generation of Ideas which deals with Idea Finding - Generate Ideas.

The next stage is Preparing for action which involves Solution Finding  Select and Strengthen Solutions and Acceptance Finding  Plan for Action. 

Productivity
The wikipedia definition of Productivity is a measure of the efficiency of production. Productivity is a ratio of production output to what is required to produce it (inputs). The measure of productivity is defined as a total output per one unit of a total input.

But in general terms it means getting more work or similar work done more effectively using the same resources. Here in the story at first the monk tries to carry water all by himself. He possesses the necesary discipline and skill to do that. So he is able to carry two buckets a day. When he finds a partner in the other monk the workload gets reduced as he is able to get more number of buckets with the same effort. This is called increase in productivity. This happens when people work together in the right direction. However, in the end when three monks designate different set of jobs for each other in the process, they help add accuracy and efficiency to the job. This is the best example of achieving higher productivity through innovation and co-ordination at the same time.


Work methods comparison:   
  

Method I
Method II
Method III
Members
One Monk
Two Monks
Three Monks
Work tools and work method
Two baskets
Long stick hanging two buckets  two ends of the long stick.. 
One basket
Long stick hanging  one bucket in the middle
Three baskets
Rope, Kuppe, and pulling water bucket on pulli
Input  - Effort by monks  ( Units in Jouls)  ( Esti..)
100 Jouls  
 by One person
50 Jouls by two persons together 
Total effort together by the three monks in this method is almost                            ' INSIGNIFICANT'.
Output - Water

2 baskets
One basket
The output ( number of baskets of water )  that the method can fetch is almost   ' SO MUCH WATER'
Productivity Measure:            ( Input / Output)
100 J / 2 =
50 J per basket of water
50 J / 2 =
25 J per basket of water
Insignificant effort per basket of water
Nature of Member Roles  
Independent
Somewhat  Interdependent
Very much Interdependent
Monks Life
philosophy@ monastry
Life is misery and
Death is the solution


@ This is evident as shown  in the film the monk is physically exhausted and gets in to  sleep once he gets water from the pond.  
Life some how can be managed to make it worth living ..

 @ This is evident as shown in the film the monks engage in  more productive prayers. Monks are shown not sleeping as much as they  used to do earlier.   
Life is Fun and even monks can have
blissful life..

 @ This is evident as shown in the film that the monks  are happy and blissful to work together.

Some of the observations with respect to the video are -
Organizational Excellence = Organizational Efficiency X Organizational Effectiveness

1. Three different sizes of people -  Short, tall, and obese monks are shown in the film.. Why three characters are made into three different sizes ? Why not one size of all monks ? What are the implications of a variety of people in building and managing modern  large organisations ? 

In life we all will come across different kinds of people in an organisation with different traits and skills. We need to open our minds to all kinds of possibilities in such situations and try to get maximum out of the opportunities in such cases. We need to synchronise and synergise the organisational needs and get a good output.

2. In the film, it was shown that the three monks have come across THREE different  creatures ( Tortoise, Honey bee, and a fish )  on their way to monastery. They also dealt these creatures very gently and  humanely . First monk - took care of a tortoise which he walked over it. Second monk took care of Honey Bee which was chasing him while he was walking . Third monk took care of a fish which entered in to his shoe.
What is the significance of these parts of the film for HRM in big organizations  ? Is there any meaning  for showing the monks this way ?

The monks are human and care for the surroundings. Similarly all of us have something good and virtuous in us. We, in-spite of the virtue, make mistakes and get into fights. This should be avoided in an organisation.

3. To put off the fire in the monastery  that occurred, three monks worked very hard as shown in the film. It so happens that at  one  time in a hurry to through the water on to the fire, the  tallest monk without noticing picks up the short monk in his hands  with his shirt and tries to throw him into the fire. It was shown as a mistake. The  three monks realize this blunder and feel sorry for  if its dangers if the same  would have happen .   .
What is the significance of this part of the film for the overall theme of the film ?

The organisation is a place where the responsibility on us is huge. we are expected to deliver in critical situations. and being humans we tend to make mistakes and falter at the most important step. This will not occur if proper planning and co-ordination exists.

4.  In the film,  there was conflict between the two monks ( - Example  - Small and long monk ) .
- Two monks propose two different methods to solve the problem .. Each one try to use ones own hand to measure equidistant point on the pole. Obviously the other monk does not  accept the idea..
- Later on they use a scale to measure the length   to identify the fulcrum on the pole, which both accept it. 
- One monk measures the distance on the pole,  and the other monk  marks the point on the pole with a chalk. 
What is the significance of the above  in managing the massive organizations ( say 50 K  employees ) ? Which part of  the Personnel policies of any given organizations touch this part of the film ?

In an organisation with 50000 employees we can see multitude of internal conflicts happening and personnel management is needed to promote harmony and growth. Conflict resolution is needed to resolve the petty and serious issues that come up. Every employee must be heard and he/she must feel that justice has been delivered at the end. 


Tuesday, July 17, 2012

Valley Crossing - a lesson in TeamWork


What is teamwork in practice? How many times have we talked about or heard from others the word being used to mean the ability to work along with a set of people. But TeamWork means more than that. The Valley Crossing Problem is one such case where teamwork finds it true meaning. 


But what is the valley crossing problem? 

As the figure shows the problem is based on three people crossing the bridge over a gap. The points to focus in this case is that all the people have to play a role here, be it a prominent or a supporting one. The gap shown in the figure is greater than one normal step of the people there and less than two steps so that one cannot easily bridge the gap by jumping one step over it and at the same time not so large that two people are left hanging in the air at the same time. 



The roles that each of the three people involved play differs from time to time and also with the wants of the different situations. Initially when the people are on the ground all have the same role to play. Thus all are safe. As soon as they reach the gap the person in front has to take risk of clinging onto the pole and letting others take control. In this position he is exposed to partial risk while the others are safe. One step later the person in the front is at full risk with no ground under his feet. The one in the middle plays the fulcrum (safe position) while the last one acts as the support (safe position). As the scene unfolds further the roles change and so does the risk for all the participants. The steps are completed as shown in the figure above. My takeaways from this task is that different roles need different skills and call for different approaches to a particular situation. The first person is the one who undertakes the work. And other two will follow him. Being the first person to undertake the job he may be called ‘ DISCOVERER’ who is said to be assuming additional effort in assuming the work.The next person follows his fore walker and hence he is a FOLLOWER.  Comparatively, follower's job  is less risky compared to the last person and more risky compared to first person. Similar to the second person, the third person will  follow his fore walkers in crossing the valley.  Comparatively , his job  is less risky compared to second and first.



Three wise men Crossing the valley  - Detailed task process
                          Persons
First Person
Second Person
Third person
Step
1
Safe
Safe
Safe
2
Half Risky
Safe
Safe
3
Full Risky
Safe
Safe
4
Half Risky
Half Risky
Safe
5
Safe
Full Risky
Safe
6
Safe
Half Risky
Half Risky
7
Safe
Safe
Full Risky
8
Safe
Safe
Half Risky
9
Safe
Safe
Safe

We observe that each of the three people have to face the same situations equal number of times and situations never stay the same for each of them as well. In practice in an organisation too, the setup may change from time to time. A pragmatic managers keeps his ears and eyes open so as to preempt such occurrences and prepare accordingly. 

Forming, Storming, Norming and Performing

Image Courtesy : http://www.nwlink.com/~donclark/leader/leadtem2.html

Psychologist Bruce Tuckman first came up with the memorable phrase "forming, storming, norming, and performing" back in 1965. He used it to describe the path to high-performance that most teams follow. Later, he added a fifth stage that he called "adjourning" (and others often call "mourning" – it rhymes better!).


In the "forming" stage, some members are positive and polite while some anxious, as they haven't yet worked out exactly what work the team will involve whereas others are simply excited about the task ahead. The leader plays a dominant role at this stage: other members' roles and responsibilities are less clear.This stage is usually fairly short, and may only last for the single meeting at which people are introduced to one-another. At this stage there may be discussions about how the team will work, which can be frustrating for some members who simply want to get on with the team task.


Then after clarity comes, the team moves into a "storming" phase. Leader's authority may be challenged as others jockey for position and their roles are clarified. The ways of working start to be defined and the leader must be aware that some members may feel overwhelmed by the amount of work or uncomfortable with the approach being used. Some may react by questioning how worthwhile the goal of the team is, and by resisting taking on tasks. This is the stage when many teams fail, and even those that stick with the task may feel that they are on an emotional roller coaster, as they try to focus on the job in hand without the support of established processes or relationships with their colleagues.


Gradually, the team moves into a "norming" stage, as a hierarchy is established. Team members come to respect the authority of the leader, and others show leadership in specific areas. Now that the team members know each other better, they may be socializing together, and they are able to ask each other for help and provide constructive criticism. The team develops a stronger commitment to the team goal, and make good progress towards it. There is often a prolonged overlap between storming and norming behavior: As new tasks come up, the team may lapse back into typical storming stage behavior, but this eventually dies out.


When the team reaches the "performing" stage, hard work leads directly to progress towards the shared vision of their goal, supported by the structures and processes that have been set up. Individual team members may join or leave the team without affecting the performing culture. The leader is able to delegate much of the work and can concentrate on developing team members. Being part of the team at this stage feels "easy" compared with earlier on.


Project teams exist only for a fixed period, and even permanent teams may be disbanded through organizational restructuring. As team leader, your concern is both for the team's goal and the team members. Breaking up a team can be stressful for all concerned and the "adjourning" or "mourning" stage is important in reaching both team goal and personal conclusions. The break up of the team can be hard for members who like routine or who have developed close working relationships with other team members, particularly if their future roles or even jobs look uncertain.


For more: http://www.mindtools.com/pages/article/newLDR_86.htm